Joy Handpainted Silk :: 26 colorways. Infinite versatility.
terms
return policy
We are committed to your complete satisfaction. If you are not completely satisfied with your purchase, you may return your order with thirty days from the date of shipment for a refund or exchange (less shipping and handling charges). Personalized or custom orders may not be cancelled, exchanged or returned for a refund under any circumstances due to the personalized nature of the items. All returns are sent at the expense of the buyer. Additional shipping charges will apply to all exchanges, and must be paid for upfront before the exchanged item(s) can be shipped. All returned products must be in their original unused condition and accompanied by the original packing slip. Any scratched, altered, blemished or broken items will not be accepted for a refund or exchange, unless the damage occurred during the original shipment, or the item(s) were faulty due to fabrication error. Claims for damages must be made within three days of receipt.
returning your order
Please follow these steps to return or exchange:
1. Contact Customer Service and request a Return Authorization Code for your order number.
2. Print the Return Form and fill it out completely. Please write your Return Authorization
Code on the return form and on the outside of the package.
Send your item(s) with any and all tags attached, original packing materials, return form, and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping.
send your package to:
Joy Hand Painted Silk
1257 Siskiyou Boulevard
Ashland, OR 97520
return policy
We are committed to your complete satisfaction. If you are not completely satisfied with your purchase, you may return your order with thirty days from the date of shipment for a refund or exchange (less shipping and handling charges). Personalized or custom orders may not be cancelled, exchanged or returned for a refund under any circumstances due to the personalized nature of the items. All returns are sent at the expense of the buyer. Additional shipping charges will apply to all exchanges, and must be paid for upfront before the exchanged item(s) can be shipped. All returned products must be in their original unused condition and accompanied by the original packing slip. Any scratched, altered, blemished or broken items will not be accepted for a refund or exchange, unless the damage occurred during the original shipment, or the item(s) were faulty due to fabrication error. Claims for damages must be made within three days of receipt.
returning your order
Please follow these steps to return or exchange:
1. Contact Customer Service and request a Return Authorization Code for your order number.
2. Print the Return Form and fill it out completely. Please write your Return Authorization
Code on the return form and on the outside of the package.
Send your item(s) with any and all tags attached, original packing materials, return form, and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping.
send your package to:
Joy Hand Painted Silk
1257 Siskiyou Boulevard
Ashland, OR 97520
